CandorQR Refund & Cancellation Policy

Last updated: 19 October 2026

14-day refund

If you're not satisfied, you can request a full refund within 14 days of your first payment for a subscription, or of a yearly renewal. Request it through the Paddle receipt email (“Request refund”), through paddle.net, or by emailing support@candorqr.com. Refunds are processed by Paddle, our Merchant of Record, to the original payment method.

We may refuse refunds where an account was suspended for violating the Acceptable Use Policy, or where refunds are clearly being abused. This does not affect your statutory rights.

Cancellation

• Cancel any time with one click from Dashboard › Billing › Cancel subscription.
• You keep paid features until the end of the current billing period. Apart from the 14-day refund above, partial periods are not refunded.
• Your dynamic codes keep redirecting for 12 months after the subscription ends.

Consumers in Israel

• Cancelling a purchase (section 14C, Consumer Protection Law): you may cancel within 14 days of the transaction, or of receiving the transaction details in writing if that is later. You get a full refund with no cancellation fee.
• Cancelling an ongoing subscription (section 13D): you may cancel at any time. No charge is made more than 3 business days after your notice; if one is, we refund it.
• How to give notice: one click in Dashboard › Billing, by email to support@candorqr.com, or any other way the law allows. We confirm every cancellation by email.

EU/UK right of withdrawal

Consumers in the EU/UK have a 14-day right of withdrawal from online purchases. By starting to use dynamic codes immediately, you agree that the service starts during the withdrawal period. Our 14-day refund offer above is at least as generous.